A Computer Science graduate with 11+ years of building software at three global companies: Tech Mahindra, Oracle and ServiceNow. The work has ranged from content services and enterprise billing to mobile ITSM and AI agents. I built the software, but I kept gravitating toward the decisions behind it: what to build, for whom, and why.
Built JSON web services that gave users programmatic control over content files, and validated REST payloads across a metadata service's full endpoint surface. Automated regression for the author → review → publish workflow, cutting the release test cycle from a week to a few hours, and built localization suites that caught major multilingual defects before release.
At Oracle, I worked on the Fusion Applications Project Billing team, building unit-test automation for the module that powers invoicing and revenue for enterprise contracts. I owned the unit-test bug queue, tracked customer fixes and backports, and ensured coverage targets were met before every quarterly release. My key contribution was the P1 Regression Automation Project, a framework that automated real customer scenarios across the full billing lifecycle, from contract creation to multi-currency invoicing and revenue recognition, making releases faster and more reliable. The biggest lesson: great automation starts with understanding the business rules behind the code.
At ServiceNow, I worked on the ITSM product, building AI and mobile capabilities for incident, problem, and change management. I developed the Generate Knowledge Article agent within Now Assist, which auto-drafts and attaches knowledge base articles from incident notes, and built customer-facing mobile modules that let users view, create, and act on ITSM tasks on the go. I also designed a framework integrating MECM with OAuth-based services to remotely diagnose and fix host hardware issues, significantly speeding up resolution. I led development of the Service Operations Workspace, delivering agent-friendly workflows across Portal, Core Platform, Mobile, and Workspace UIs, and drove customer demos that helped shape the product roadmap.